ICT Network assessment framework for Healthcare Service

A prototype method to assist the evaluation process of an Information and Communication Technology (ICT) network system in health care service to improve QoS is presented . Integrating the planning process, Information Technology (IT) provision and simulation with network modeling, through Optimization Network Engineering Tool (OPNET) p latform, data analyses techniques and interactive multi-criteria approaches permitted the design and development of a methodology to evaluate the QoS of ICT and communications resources. Through a case study for Chilean hospitals, the user interface perception and resources for ICT network support are investigated . New guidelines for identifying the high-priority issues of QoS management in a healthcare IT system are provided . The model will assist in obtaining client perception of QoS related to the communications system in a Health Care institution, identifying critical areas for QoS, p roviding a decision making tool as guidance for analyzing and evaluating a networked system for health related activit ies, compare different requirements and to enable tradeoffs in accordance with the institution’s requirements. .